RETURN AND REFUND
Merchandise must be eligible for return.
- You must request an exchange or return within 14 days from delivery date.
- The item/s must be in original condition, with tags still attached, with original packaging and in resalable condition.
- Item/s must not have been worn, washed or altered in any way.
- We cannot accept returned garments that have makeup or any other stains and/or garments that smell of perfume. Please take care when trying on garments.
- Returns that do not meet our policy will not be accepted.
- The item/s must be returned before the refund or exchange is issued to the customer.
- Refunds will be issued back via your original payment method,
- If your item/s meet our return requirements, please proceed to your order page to fill out the return request form.
Start your return request from your store ACCOUNT
You will then receive an email which you must reply to and include clear photos of each item you wish to return showing that the tag is attached and the reason for return. Stay tuned for a resolution.
Refund
The consolidation center will inspect all merchandise.
- Refunds are issued to the original form of payment or as requested by the customer in the return portal's form.
- All merchandise will be inspected and it can take 10-20 days to process your refund.
Received the wrong item?
- If you received a defective item or the wrong item, report it within 3 day from the date it was delivered and a replacement will be arranged. In any case you must return the defective or wrong item.
For further assistance please get in contact with a customer service agent at:
cs@zalia-atelier.com